Shipping & Returns
Where we ship to:
Fret-n-Rest ships orders to addresses only (no P.O. Boxes) within the continental USA. If you are elsewhere, please submit an inquiry using the contact form to see if arrangements can be made.
Shipping and Handling Fees:
Our standard ground rate shipping and handling fee is $7.99 per item.
Delivery Time:
Orders will ship from Fret-n-Rest within 1 to 2 business days (provided the items are in stock.) Delivery time for standard ground service is generally 3 - 7 days depending upon your location.
Sales Tax:
We charge 8.25% sales tax to Texas residents only.
Returns:
We want our customers to be completely satisfied with their purchase from Fret-n-Rest.
Therefore, if you decide to return an item within 10 days of the original ship date, please e-mail us at returns@fretnrest.com with a detailed reason for your return, and we will e-mail you back a return authorization number. This RMA number must be written on the outside of your return box in order for us to accept your return.
Refund Policy:
- We do not refund shipping charges.
- We will issue a refund using the original form of payment once the item has been received back at the warehouse.
- We will send return instructions via email.
Damages & Shortages or Defective Products:
Please inspect your order immediately when it arrives. Please e-mail us at returns@fretnrest.com within 2 days of receipt of your order if any items are damaged, missing or defective in your shipment. Be sure to include your name, contact information, order number and the number of items damaged. We will advise you by e-mail how to return the damaged merchandise. Please do not open or use any products damaged from shipping. We will need you to return the merchandise in the same condition that you received it to file an insurance claim with our shipping carrier.
.